Terms and Conditions
Last Updated: 24 March 2026
1. Legal Agreement
By accessing or using iHelp, the central platform operating within the iHelp.ie ecosystem, including its Regional Network and National Network of associated domains, you are entering into a legally binding agreement.
For the purposes of these Terms and Conditions, the Regional Network includes:
Regional Network
The National Network includes major city-based platforms operated by iHelp.ie.
Collectively, these platforms are referred to as "the Network". These Terms and Conditions govern your relationship with iHelp.ie across all associated and connected domains within the Network.
If you do not agree with any part of these clauses, you must immediately cease usage of our services.
2. Service Curation Model
iHelp.ie functions as a Managed Publication Platform. This model is distinct from social media or direct-entry directories. Every submission is manually curated, edited, and approved by the iHelp administration.
- Verification: We reserve the absolute right to verify business legitimacy before publication.
- Timing: Publication is not instantaneous; it is subject to volunteer capacity and administrative oversight.
- Platform Standards: Administration reserves the right to refuse any listing that does not align with the professional aesthetic of the Network.
3. Listing Plans & Coverage
iHelp.ie may offer listing packages across both the Regional Network and the National Network. Each plan is governed by its own technical limits, duration, domain coverage, content allowance, visibility arrangement, and pricing structure.
Unless expressly stated in writing by iHelp.ie, the standard package definitions below apply to Regional Network coverage only. National Network placements may be offered separately, combined with regional coverage, or arranged through custom commercial agreements.
3.1 Regional Plan Definitions
- START: A Regional Network trial-tier listing valid for 30 days on one (1) local domain. Includes: one (1) Brand Logo and one (1) Business Profile. Does not include Featured Photos, SEO facilitation, or Blog Post. Renewal is not automatic and requires a manual request every 30 days, granted solely at the discretion of the administration.
- GROW: A Regional Network 12-month listing on one (1) local domain. Includes: one (1) Brand Logo, one (1) Featured Photo, and one (1) Business Profile. Does not include SEO facilitation or Blog Post.
- SCALE: A Regional Network 12-month listing across up to three (3) local domains. Includes: one (1) Brand Logo, one (1) Featured Photo, and one (1) Business Profile. Does not include SEO facilitation or Blog Post.
- ACCELERATE: A Regional Network 12-month listing across up to five (5) local domains. Includes: one (1) Brand Logo, one (1) Featured Photo, one (1) Business Profile, and On-Page SEO facilitation. Does not include a Blog Post.
- EXPAND: A Regional Network 12-month listing across up to ten (10) local domains. Includes: one (1) Brand Logo, up to two (2) Featured Photos, one (1) Business Profile, and On-Page SEO facilitation. Does not include a Blog Post.
- ENTERPRISE: A Regional Network 12-month listing across up to fifteen (15) local domains. Includes: one (1) Brand Logo, up to three (3) Featured Photos, one (1) Business Profile, On-Page SEO facilitation, and one (1) Professional Business Introduction Blog Post.
3.2 National Network Coverage
National Network placements, including city-based platforms such as CorkHub, DublinHub, GalwayHub, LimerickHub, and WaterfordHub, are separate from the standard Regional Network package definitions unless expressly included in a written offer, invoice, quotation, or agreement issued by iHelp.ie.
Where a package includes National Network coverage, the applicable number of domains, publication duration, media allowance, SEO facilitation, blog inclusion, and pricing shall be governed by the specific written package terms provided at the time of agreement.
3.3 Domain Choice & Network Limits
- Regional Package Limits: START and GROW plans are strictly limited to one Regional Network site. Use of the same content across multiple sites without an appropriate upgrade is prohibited.
- Domain Selection: Users choose their specific regional domains from the available active Regional Network at the moment of listing, unless a separate National Network arrangement is agreed.
- Automatic Extension: Should the iHelp.ie Network expand, ENTERPRISE, multi-site, or custom-package subscribers may have their visibility increased to new sites at the discretion of the administration.
- National Network Separation: National Network domains are not included in Regional Network packages unless expressly stated in writing by iHelp.ie.
3.4 Content & Media Standards
- Quality Control: Users must provide one (1) logo. Photos must be professional and high-resolution. iHelp reserves the right to reject blurry, offensive, or copyright-violating imagery.
- Profile Components: Profiles include business descriptions, contact numbers, email addresses, and direct links to social and external platforms.
3.5 Termination of Listings
- START Plan: Renewal is subject to T&Cs and administrative approval; it is not an automatic right.
- Lapsed Payments: Annual plans must be paid in full via bank transfer or Revolut. Failure to clear fees within 10 business days of the anniversary date results in immediate listing deactivation.
4. Financial Transactions
- Manual Processing: All transactions are conducted manually through our designated channels with a unique reference number. We do not use automated checkout portals.
- Non-Refundable Policy: Fees are non-refundable once the curation and publication process has been completed.
- Administrative Rejection: If a business listing is refused by our team before going live, any pre-paid fees will be returned in full.
5. Content Modification Rights
To ensure high platform quality and better search results, iHelp.ie reserves the right to edit, shorten, or reformat business descriptions. We may correct grammar, spelling, or layouts to improve SEO standards. The final visual presentation of all content is at the sole discretion of the administration.
6. Search Engine Optimization (SEO)
iHelp provides internal "On-Page" SEO facilitation. We optimize metadata, header tags, and code structure within our platform. Important: We do not control Google, Bing, or third-party algorithms. We provide no guarantee regarding search ranking positions, indexing speeds, or traffic volume outcomes.
7. IP & Copyright Indemnification
By submitting brand assets, logos, photographs, descriptions, or other materials, the user represents they possess the full legal ownership, permission, or usage rights to those assets. The user agrees to indemnify and hold iHelp.ie harmless from any legal expenses, lawsuits, or claims of copyright infringement arising out of materials they provided for the listing.
8. No Partnership or Endorsement
A listing on iHelp.ie or any associated Network domain does not create a partnership, joint venture, employment relationship, agency relationship, or endorsement between the platform and the user. Transactions occurring between a viewer and a listed business are strictly private and external. iHelp.ie is not liable for disputes arising out of your business deals.
9. Network Stability, Domain Allocation, and Service Limitations
iHelp.ie reserves the unrestricted right, at its sole discretion, to modify, restructure, replace, suspend, or permanently retire any domain within its Network at any time, for operational, commercial, strategic, or technical reasons.
Subscribers are entitled solely to the number of listings or domain placements specified within their active plan or written agreement. No representation or warranty is given as to the continued availability, placement, visibility, performance, ranking, traffic level, or retention of any specific domain name.
Where any regional or national domain is deemed, in iHelp.ie’s sole judgment, to be non-viable, underperforming, commercially impractical, or otherwise unsuitable, iHelp.ie may discontinue such domain, with or without notice where reasonably practicable, and without any obligation to issue a refund, credit, or compensation of any kind.
In such circumstances, iHelp.ie may, but is not obliged to, reassign affected listings to alternative domains within its Network. Any such reassignment shall be governed exclusively by the plans, pricing, features, limitations, and terms and conditions in force at the time of reassignment, which may differ from those applicable at the time of the original purchase.
iHelp.ie makes no guarantees or representations regarding traffic levels, search engine rankings, domain authority, visibility, lead generation, enquiries, sales, or any other performance metrics. The subscriber expressly acknowledges that any reassignment, restructuring, or removal of domains may result in fluctuations or loss of traffic, visibility, or search engine positioning, for which iHelp.ie shall bear no liability.
9.1 Network Composition
The subscriber acknowledges that iHelp.ie operates a dynamic and evolving Network of regional and national domains. The number, identity, structure, categorisation, and availability of domains within this Network may increase, decrease, or otherwise change at any time. No domain shall be considered a fixed, guaranteed, or permanent component of any subscription plan unless expressly confirmed in writing by iHelp.ie.
9.2 Renewal and Plan Changes
Upon renewal, all subscriptions shall be governed exclusively by the plans, pricing, features, limitations, domain availability, and network composition in effect at the time of renewal. iHelp.ie does not guarantee the continuation of any prior package structure, including the number, identity, or category of domains previously included.
Any reduction, expansion, or restructuring of the domain network or plan features shall not entitle the subscriber to any refund, credit, compensation, or preservation of previous terms. Continued use of the service following renewal constitutes full acceptance of the then-current terms and conditions.
9.3 Acceptance of Changes
Continued use of the service following any modification, discontinuation, reassignment, restructuring, or renewal constitutes full and binding acceptance of the then-current terms and conditions. If the subscriber does not agree with the updated terms, their sole and exclusive remedy is to cease use of the service.
9.4 Limitation of Liability
To the fullest extent permitted by applicable law, iHelp.ie shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of revenue, loss of business, loss of data, loss of goodwill, loss of search engine rankings, loss of visibility, or loss of enquiries, arising out of or in connection with the use of the service, the modification or removal of domains, or any reassignment of listings.
In all circumstances, iHelp.ie’s total aggregate liability, whether in contract, tort, or otherwise, shall be strictly limited to the total amount paid by the subscriber for the service during the twelve (12) months immediately preceding the event giving rise to the claim.
10. Prohibited Business Activity
We strictly refuse to list any content related to:
- Weapons, explosives, hazardous chemicals, or narcotic substances.
- Explicit adult services, adult companionship, or pornography.
- Crypto-currency schemes, fast-return investment models, or high-risk gambling.
- Livestock or products originating from endangered species.
- Tobacco, vaping products, and alcohol manufacturing equipment.
11. Service Disclaimer
The Network is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted service, error-free operation, continuous availability of any features, continuous domain availability, or any specific commercial outcome.
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14. Modification of Terms
iHelp.ie reserves the right to modify these Terms and Conditions at any time. Changes will be posted to this page with an updated date stamp. Continued usage of the Network implies acceptance of the updated terms.
15. Force Majeure
iHelp.ie is not liable for failure to perform duties due to causes beyond our reasonable control, including but not limited to cyber-attacks, server outages, technical failures, hosting issues, domain registry changes, legal requirements, regulatory changes, or other events outside our reasonable control.
16. Governing Law
This document and all associated platform activities are governed by the laws of the Republic of Ireland. Any legal disputes shall fall under the exclusive jurisdiction of the Irish courts.
17. Contact & Official Notices
For all legal inquiries, technical corrections, or listing submissions, contact us at: contact@ihelp.ie