Privacy Policy

iHelp.ie respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect the personal information of visitors, registered users, and business account holders on iHelp.ie, including all subdomains, services, and communications under the iHelp.ie brand. By accessing or using iHelp.ie, you agree to the terms outlined in this Privacy Policy.

1. Data Controller

iHelp.ie is operated by Dragos Loghin, a sole trader based in Castlerea, County Roscommon, Ireland. As the data controller, we are responsible for determining the purposes and means of processing your personal data. Any questions regarding this Privacy Policy, your rights, or requests to exercise your data protection rights should be directed to contact@ihelp.ie.

2. Information We Collect

iHelp.ie collects and processes personal information only to the extent necessary for the provision and improvement of our services. The types of information collected include:

Information you provide directly: When registering for an account, submitting a business page, posting content, or using paid services, we may collect your name, email address, business details, billing information, and other information you provide voluntarily.

Information automatically collected: When you access our website, we may collect technical data including IP addresses, browser type and version, operating system, referral source, pages visited, time spent on pages, and other usage statistics.

Third-party information: When you interact with integrated third-party services (for example, payment providers), such services may share data with iHelp.ie as required for processing transactions or verification.

3. Use of Personal Data

We process personal data for specific purposes including:

  • To provide and maintain the services offered by iHelp.ie, including account management, content hosting, and access to features.
  • To process payments for premium or paid services, including verifying transactions and issuing receipts.
  • To communicate service updates, notifications, or responses to inquiries and complaints.
  • To monitor and improve website functionality, user experience, and security.
  • To ensure compliance with legal obligations and enforce our Terms and Conditions.

We will never sell, trade, or rent your personal data to third parties.

4. Legal Basis for Processing

iHelp.ie processes personal data in compliance with the General Data Protection Regulation (GDPR) and Irish Data Protection legislation. The legal bases for processing include:

  • Your consent when you agree to this Privacy Policy or opt into specific services.
  • Performance of a contract, including providing paid services or account management.
  • Compliance with legal obligations.
  • Legitimate interests, such as security, fraud prevention, and maintaining the functionality of iHelp.ie.

5. Data Sharing and Third-Party Services

iHelp.ie may share your data only when necessary with trusted third-party providers. These include:

  • Payment processors: For handling transactions securely.
  • Hosting providers and IT services: To maintain website infrastructure and backups.
  • Analytics and performance tools: To monitor and improve site usage.

We ensure all third parties provide adequate data protection measures and are bound by contract to process your information only for specified purposes.

6. Cookies and Tracking Technologies

iHelp.ie uses cookies and similar technologies to enhance your browsing experience, improve site functionality, and analyse traffic patterns. Cookies are small files stored on your device and may include the following types:

  • Strictly necessary cookies: Required for basic website operations, such as logging in, session management, and secure transactions. These cookies cannot be disabled.
  • Performance and analytics cookies: Collect aggregated, anonymous information on user interactions to help improve the website. We may use services like Google Analytics for this purpose.
  • Functionality cookies: Remember your preferences, such as language selection or account settings.
  • Targeting or advertising cookies: Currently iHelp.ie does not use advertising cookies.

You may configure your browser to block cookies or notify you when a cookie is set, though some features of iHelp.ie may not function properly if cookies are disabled.

7. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Specific retention periods include:

  • User account data is retained until the account is deleted or inactive for more than 24 months.
  • Payment and transaction information is retained for 7 years to comply with Irish Revenue obligations.
  • Website usage logs and analytics are anonymised or deleted after 24 months.

8. Security of Personal Data

iHelp.ie implements appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encrypted communications, regular security audits, and limited access to personal data on a need-to-know basis.

Despite these precautions, no transmission over the internet is completely secure, and iHelp.ie cannot guarantee absolute security. Users are encouraged to maintain strong passwords and protect their account credentials.

9. Your Rights

Under GDPR and Irish data protection law, you have the following rights regarding your personal data:

  • Access: You may request a copy of the personal data we hold about you.
  • Rectification: You may correct inaccurate or incomplete data.
  • Erasure: You may request deletion of your personal data where applicable.
  • Restriction of processing: You may request a temporary halt to processing.
  • Data portability: You may request your data in a structured, machine-readable format.
  • Objection: You may object to the processing of your personal data based on legitimate interests or direct marketing.
  • Withdraw consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise your rights, please contact contact@ihelp.ie. We will respond within one month, as required by law.

10. Children’s Privacy

iHelp.ie does not knowingly collect personal data from children under the age of 16 without parental consent. Parents or guardians may contact us to request the removal of any data collected from children.

11. International Transfers

iHelp.ie stores data on servers within the European Economic Area (EEA). Where data is transferred outside the EEA, iHelp.ie ensures appropriate safeguards, including standard contractual clauses, are in place to protect your data.

12. Changes to this Privacy Policy

iHelp.ie reserves the right to modify this Privacy Policy at any time. Material changes will be communicated via email to registered users or via prominent notices on the website. Continued use of iHelp.ie after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Information

For questions, complaints, or requests regarding your personal data or this Privacy Policy, you may contact iHelp.ie at:

Email: contact@ihelp.ie

Updated: 24 October 2025